What is ChatBot
Easy to use chatbot platform for business
ChatBot is a platform that lets you create your own chatbots with no programming skills.
Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.
Use ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier.
ChatBot and Support Automation FAQ
What are the benefits of using a chatbot?
Advantages: Why chatbots are a powerful partner for your company?
- They help you get to know your customers. Conversational Chatbots can help you get to know your customers even more. …
- They’re a selling machine. …
- Customer service at any time. …
- They help optimize costs. …
- They improve customer satisfaction.
What is the main purpose of chatbot?
At the most basic level, a chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.
What is chatbot automation?
What is chatbot automation? Chatbot, also known as chatterbot is a software application mainly employed by businesses to initiate a live conversation through text or speech-to-text instead of calling or talking to the human agent through the phone.
Are chatbots AI or automation?
A chatbot uses AI and automation to replace or augment human agents in customer service and engagement.
How is a chatbot different from robotic process automation?
The main difference is that the chatbot interfaces generally with your customer (and can be setup as a self-service bot for your employees) while robotic process automation generally interfaces with your employees by automating simple, repetitive IT tasks.
How effective are chatbots?
Chatbots, IBM estimates, can successfully answer up to 80% of routine questions. Costs are far lower as a chatbot can address thousands of queries at once, whereas humans are limited to one query at a time.
Is a chatbot robotic process automation?
In the case of RPA bots, these are process automation bots and in the case of Conversational AI bots, these are conversational AI bots (often also referred to as conversational bots, AI bots, chatbots, or digital assistants).
Why are chatbots a great tool for strategically using marketing automation and AI?
Chatbots are so important for any marketing strategy for several reasons that include: Personalization of the user experience with consequent improvement of the user’s engagement. Time-saving, cost-effectiveness. Constant improvements in the relations with customers.
Why chatbots are the future of communication?
Social Media Chatbots- Future of Communication
By augmenting the human experience, starting simple, proactively greeting people, giving quick replies and better guidance as well as using emojis and personalizing the experience, it can take your social media bot strategy to another level.
Why chatbots are the future of marketing?
With artificial intelligence in chatbots today, understanding audiences has become easier. They can read user intent and provide the best responses. They personalize communication for every customer. Besides, they can help customers make and track orders.