Why use delighted

Why use delighted?

Delighted increases response rates and protects your brand by automatically ensuring no one gets too many surveys.

delighted and Customer Feedback FAQ

Why customer feedback is so important?

Customer feedback is essential to guide and inform your decision making and influence innovations and changes to your product or service. It’s also essential for measuring customer satisfaction among your current customers. Getting a handle on how customers view your product, support, and the company is invaluable.

What are the benefits of guest feedback?

Here are 8 top benefits of customer feedback:

  • Understand your customers better.
  • Make your customers feel heard.
  • Increase customer satisfaction.
  • Improve products and services.
  • Enhance the customer experience.
  • Boost loyalty.
  • Gain new customers.
  • Make informed business decisions.

Are delighted surveys anonymous?

Segment customers
By default, survey links are anonymous. However, you can add customer details to your survey links using Properties.

How effective is customer feedback?

Collecting customer feedback shows you value their opinions. By asking your clients for feedback you communicate that their opinion is important to you. You involve them in shaping your business so they feel more attached to your company. Listening to their voice helps you create stronger relations with them.

What is positive customer feedback?

Positive feedback means that your customers are satisfied with your service and proves that all the hard work has been worth it and that you’re on the right track. This sense of accomplishment will motivate your employees to thrive and serve your customers even better.

How do I edit a delighted survey?

You can edit the default comment page question on the Survey Customization page, accessed by clicking Survey people, clicking the gear icon next to the platform you want to edit, and choosing “Customize appearance.” From there, expand the “Comment page” header to edit or skip the comment page.

How do I create a customer feedback link?


  1. On your mobile device, open the Google My Business app . If you have multiple profiles, open the profile you want to manage.
  2. Tap Customers. Reviews.
  3. In the top right, tap Share .
  4. Copy your short URL to share with customers.

What is survey link?

A survey link is a quick and convenient way to collect survey responses. SurveyKing offers the ability to customize your link to match your brand name. Variables can be included with the link to capture custom data. Survey links can be posted to social media, embedded in an email, or exported to a QR code.

Why is customer feedback important to company business?

Customer feedback is the information, insights, issues, and input shared by your community about their experiences with your company, product, or services. This feedback guides improvements of the customer experience and can empower positive change in any business — even (and especially) when it’s negative.

How can customer feedback improve a business?

Here are a few ways you can collect and use feedback:

  1. Create free surveys and polls using services like Smart Survey.
  2. Emailing clients and customers to ask for testimonials and reviews.
  3. Enabling reviews on your website.
  4. Gathering them from/asking for them on social media.
  5. Speak to customers face-to-face.
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