What is Kpi.com
All-in-one software for best-in-class companies
Essential apps: Our dedicated stand-alone apps that also work as a suite is a real deal for growing companies. You will be able to sell more, manage your employees, keep books in order, be productive at work and make smart business decisions. We are cloud-based, cross-platform and device agnostic.
Free KPIs: Our widgets support more than 200 KPI metrics and visualizations. Build super dashboards for your team and your clients. We have got you an impressive technology stack to connect your data from various apps. User-friendly drag-and-drop and context menus and actions.
Accounts: Accounting app designed to keep your books and finances in order. Manage invoices, orders, inventory, expenses, automate payments and more. It is ideal for businesses across industries. Switch to smart accounting and be on top of your numbers.
Sales: CRM app that gives an edge for sales, marketing and customer service via various channels. Handle all leads, convert them to prospects and close more deals in less time. Connect with your customers in one instance.
Humans: HR app will take care of managing you personnel including recruitment, training, assessment, attendance, payroll, benefits, etc. It will streamline all internal procedures, external filings and employees’ self-service activities.
Why use Kpi.com?
comCRM Tool helps to keep track of your customers, observe their behavior towards your business, receive feedback from them and instantly fulfill customer requests. kpi.com CRM tool helps you to attract more customers to your business and once achieved, will allow you to develop the relationship and increase loyalty.
Kpi.com and CRM FAQ
What is KPI in CRM?
A CRM Key Performance Indicator (KPI) is a standard measurement used to evaluate the process of delivering satisfaction to all of the customer needs from your organization. KPIs can be set up across key activities that are critical to the satisfaction of the customer.
What is most important key performance indicators for business relationship management?
Customer satisfaction is the ultimate measurement of the success of your business.
What’s the best KPI for measuring success for a relationship marketing agency?
1. Close rate and average value of deals.
How do you measure CRM effectiveness?
Learn how well you’re meeting customers’ needs with customer service metrics. Run the right CRM reports to measure success.
Here are 5 metrics to measure sales team performance and CRM success.
- Close rate. …
- Upsell rate. …
- Net-new revenue. …
- Length of each sales pipeline stage. …
- Length of sales cycle.
How do you set KPI for customer service?
The most straightforward KPI for customer service teams is tallying the total number of customers submitting support tickets. In addition to tracking the top-line figure, you’ll want to analyze to identify how volume fluctuates based on times of day, day of the week, or based on seasons.
Which key performance indicator is most important?
What Are the 5 Key Performance Indicators?
- Revenue growth.
- Revenue per client.
- Profit margin.
- Client retention rate.
- Customer satisfaction.
Why is KPI important in marketing?
Ultimately, KPIs are important because they’re how you measure success as a marketer. You’ll use KPIs in almost every situation because you’re going to need to track success for short and long term campaigns.
What marketing KPIs should I use?
Many marketers and business owners focus on the most popular marketing KPIs such as cost per lead, conversion rate, and traffic. These are all important KPIs to be tracked, but to have a more successful marketing strategy, you should be tracking a lot more than that.
How are KPIs defined in marketing?
Key Performance Indicators, or KPIs, are simply the metrics your business tracks in order to help determine the overall relative effectiveness of your business’s marketing and sales efforts. The great thing about KPIs is that you can configure them to suit the needs of your business and your individual teams.
What should a CRM track?
7 CRM Metrics You Should Be Tracking
- Traffic to lead conversion ratio. …
- Sales activity reports. …
- Sales cycle duration. …
- Close rate. …
- Net new revenue. …
- Marketing ROI. …
- Customer Lifetime Value (CLV)
Why should a company use CRM?
CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention. Since customer loyalty and revenue are both qualities that affect a company’s revenue, CRM is a management strategy that results in increased profits for a business.
What are the 3 types of CRM?
To start, there are three main types of CRMs: collaborative, operational, and analytical. To help you get your bearings, we’ll cover what a CRM is to begin with, how the three types of CRMs differ, and how to select the right product for your company.