Why use Olark

Why use Olark?

How to use Olark live chat for customer support. 79% of customers say that they prefer live chat over email or phone. Chat is fast, simple, and convenient — it allows customers to get questions answered while they work or browse, and without waiting hours for a response.

Olark and Customer Support FAQ

What is Olark COM used for?

Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more.

How does Olark chat work?

Save time with automation
Use Olark’s easy-to-configure live chat automation rules to engage more customers and speed up your workflow. Greet customers automatically, send custom messages based on visitor behavior, route chats to the right department, show and hide your chat box, and more.

Is Olark chat free?

If you are using Olark’s free plan, you can have up to 20 chats per month. After your 20th chat, your chatbox will be set to offline mode.

What is Olark in WordPress?

Olark’s WordPress live chat plugin also allows you to customize your chatbox appearance, create rules and shortcuts for efficient chatting, save and search your chat transcripts, and much more.

What is this live chat?

Live chat is a form of customer messaging software that allows customers to speak directly with a company’s representatives — usually those in customer service and technical support and other roles. Live chat is a messaging system for business which works as a pop-up chat window within a company’s website.

How do I set up Olark?

You can get set up in minutes with ease.

  1. Download Pidgin for free and install.
  2. Launch Pidgin.
  3. Click ‘Accounts’ > ‘Manage Accounts’
  4. Click ‘add’
  5. Choose the ‘XMPP’ (Jabber) protocol.
  6. Enter your Olark credentials. …
  7. Enable Olark by clicking ‘Accounts’ > ‘Enable Account’ > select your Olark account.

Does live chat cost money?

LiveChat does not have a free version but does offer a free trial. LiveChat paid version starts at US$16.00/month.

Does Olark have an app?

You can use our mobile app to chat on the go or choose from a range of mobile apps to chat on your smartphone or tablet with Olark. You’ll find setup instructions for each one below. Important: We are currently beta testing Olark Mobile for iOS and Android, follow the instructions to install the App here.

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